We follow a reliable refund policy to let our customers feel privileged about their association with us. Please read the guidelines governing the refund policy.

1. 1. If you wish to cancel your account, notify us at least 15 days before end of your term (via an email to support@ispmerp.com) . Upon cancellation, your data is deleted from our servers. Since deletion of all data is final please be sure that you do in fact want to cancel your account before doing so.
2. 2. By default, at time of signup we are providing 15 days of free trial to FHAT certificates supplier's primary user for testing purpose so they can make proper decision before paying for subscription.
3. 3. You can subscribe for any of the package at any time of your usage, however ISPM-ERP does not refund any fees in that case.
4. 4. If you stop using our services in between the term, we will not refund you the fees paid by you for the remaining term
5. 5. We reserve the right to modify or terminate the ISPM-ERP service(s) for any reason, without notice at any time.
6. 6. Fraud: Without limiting any other remedies, ISPM-ERP may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance or investigation, or otherwise, forcefully removed our branding) have engaged in fraudulent activity in connection with the services offered by us.
7. 7. Note:No refunds are offered, even if a plan is canceled mid-month.

15 Day No Obligation Cancellation In Trial Period

ISPM-ERP offers SaaS service to companies under a 15-day free trial no obligation cancellation policy. The no obligation cancellation begins immediately upon account activation. The 15-day no obligation cancellation period only applies to new customers and does not apply to existing customers that have a subscription plan. ISPM-ERP will also not honor a free trial period for customers who were once paying subscribers, cancelled, and then decided to re-instate their subscription to ISPM-ERP.

At any time during the 15-day, potential subscriber (customer) can cancel their account and stop using our services.

In order to continue using SaaS after the 15-day trial no obligation cancellation period, you will be needed to subscribe any payment plan from range of selections of monthly or receiving a discount by paying for half yearly or full year of service.

In order to continue using SaaS after the 15-day trial no obligation cancellation period, you will be needed to subscribe any payment plan from range of selections of monthly or receiving a discount by paying for half yearly or full year of service.

Monthly Billing, Cancellation, and Refund Policies

ISPM-ERP charges and collects in advance for use of the SaaS service. All services rendered are non-refundable. Once a customer subscribes to any subscription plan ISPM-ERP calculate a pro-rated amount with the first payment due on signing.

All subscriptions monthly, quarterly and yearly needed to subscribe manually by user before expiration of current subscription to use our services. Customers may cancel their account by emailing a notice to: support@ispmerp.com

Customers will receive an email from ISPM-ERP confirming that their subscription to the SaaS service has been cancelled.